FixMyTek is now AgencyTech
From humble beginnings to an award-winning IT company.
AgencyTech started in 2017 as a student-led device repair startup.
Managing a student-powered company was never simple, and that was the point. We managed real complexity: dozens of team members in different cities, thousands of devices, and the constant challenge of delivering reliable service under pressure.
What set us apart then, and still drives us today, is our passion for supporting people. We learned how to take chaotic environments and create clarity through smart systems, whether that meant protecting data, automating processes, or training teams to use new tools with confidence.
Today, AgencyTech brings together that history with deep technical expertise in IT management, cybersecurity, and automation. We partner with creative agencies and growing businesses to keep their systems secure, reliable, and future-ready.
Our background in entrepreneurship means we don’t just “fix IT”; we understand what it’s like to run a business, to feel stretched thin, and to need systems that actually work for the humans using them.
Casey starts repairing phones for students at University of Bristol, having been offering informal device repairs previously. This venture grows over the years and becomes Brisfix.
Brisfix wins first place in Bristol New Enterprise Competition (Development Stage).
Brisfix rebrands and is now focusing on expansion, with operations at 4 universities in the South West (Bristol, UWE, Exeter and Southampton). Over 20 students are employed at this point, gaining experience and training in device repairs, business operations and more specialised skills (such as marketing or finance).
We established permanent shops at Bristol University and UWE Bristol, soon becoming well-known landmarks at the universities.
With our student repair service busier than ever, word began to spread and we soon had enquiries from businesses asking whether we'd be able to help them.
We decided to rebrand and start offering specific services tailored towards businesses.
Improved our systems and operations, implementing knowledge bases, smarter systems and industry-leading practices, all while maintaining a high quality service for our business and retail customers This removed daily reliance on leadership, allowing leadership to work on the business, rather than for the business.
BBC News runs a story on FixMyTek, highlighting our growth and social initiatives, such as repair cafes we help to run.
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